Dispatch 101
CPower’s dispatch team is on call around the clock and will let you know when it’s time to curtail your load.
CPowered™ 24/7 Dispatch is the critical link between you, grid reliability, and monetizing your energy assets. From our operational headquarters in Baltimore, MD, CPower’s dispatch teams monitor the state of the grid in the energy markets served by CPower. They’re on the desk 24 hours a day, seven days a week, communicating with ISOs, RTOs, and utilities responsible for maintaining a balanced electrical grid.
Our teams watch over nearly 9,000 customer facilities, day and night, to ensure they maximize every opportunity to save and earn, no matter where they are. When a test or event is called, CPower’s dispatch team receives the signal and immediately executes load reduction protocols. We communicate directly with our customers to begin the curtailment process—and sound the “all clear” when it’s over.
Unlike many of our competitors who outsource their dispatch services to third parties, CPower’s dispatch team is 100% in-house and experts in the CPower Way. That means there is no wasted communication when the ISO calls a demand response event, giving you the maximum amount of time to execute your curtailment strategy.
Need to update your dispatch contacts?
For you to succeed with demand response, we need to make sure our notices are going to the right people on your curtailment team. Contact your CPower account manager to review, add or change your organization’s dispatch contacts.
Meet the Team
ISOs and utilities seek grid reliability. CPower customers seek savings and earnings. Dispatch is the vital link between them. Rory Caster, CPower Sr. Director of Customer Fulfillment, introduces the CPower Dispatch Team, always on and always ready to help customers succeed in the 50-plus programs they participate in across North America.
All Call Procedures and Notifications
A curtailment test or event could be called at any time. When they happen, customers have to be notified every time. Steven Fulcher, CPower Dispatch Supervisor, introduces CPower’s All Call notification system, designed to communicate ISO and utility notifications to every CPower customer everywhere, often at a moment’s notice.
Seasonal Readiness
Energy markets are always evolving. So are the rules for successful demand-side energy management. Michael Furlane, CPower Dispatch Operator, introduces CPower’s “Seasonal Readiness” webinars, which keep customers up to date on the latest changes to their markets, their programs, and their opportunities to save and earn.
Total Metering Solution
Getting the word out to customers is central to the Dispatch Team mission. And just as important is collecting the data that shows how our customers perform. Eddie Gomez, CPower Dispatch Operator, introduces CPower’s Total Metering Solution, designed to record, transmit, and display near real-time customer curtailment data from tests and events.
Contact your Account Manager to update your Dispatch contacts
Click on your account manager’s photo to send them a message.
If you’re not sure who your account manager is, contact any of the team members below for help.
Donna Karas – PJM
Erica Knapek – PJM
Leigh Anne Ratliff – PJM
Jill Perry – New York
Cathy Smith – PJM
Rebecca Lawrence – New England
Michele Taylor – Texas
